14 years. 100M+ communications. Zero room for error.
A day in Bridgetree's life as the operational backbone for one of the most sophisticated communications programs in the industry
It's one of the country's most complex programs.
Our client is one of the country's leading protection and warranty administrators managing coverage programs for millions of subscribers. When a subscriber's claim is denied, their coverage changes, their policy is cancelled, or a new program launches, a compliant communication must go out to the right person, in the right language, through the right channel, on time, every time.
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Bridgetree manages that process, from raw data intake through compliant, personalized delivery, across programs spanning the United States, Canada, Mexico, and four other countries.
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Learn more about our solutions for warranty>>
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Every day. Every record. Every requirement.
"Daily operations" sounds routine, but at this scale, it means 250,000 records processed, 185 million rules evaluated, and communications delivered across the globe before most teams have even finished their morning standup.
Data Processing
and ETL
Across multiple client sources, ingested and transformed daily
Multi-Channel Delivery Orchestration
Digital-first with print fallback optimizing for cost
Business Rule
Management
Including additions, modifications and depreciations
Archival of Every Communication
Plus time-stamped events at every stage of the process
Content Selection and Versioning
Across thousands of reason codes and configurations
Surge and SLA
Management
Including 2-hour turnaround windows for high-priority clients
14 years. Zero compliance failures.
Over 14 years and more than 100 million communications processed, this program has not experienced a compliance failure attributable to Bridgetree's execution. SLAs are met. Audits are clean. Carrier relationships are protected. And as the program has grown in volume, complexity, and geographic reach, our operational infrastructure has grown with it, without disruption.
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This is not a mail merge.
The operational architecture behind this program is one of the most intricate compliance communication systems in the industry. Every single record passes through more than 750 individual decision points before a communication goes out.